FAQs

Trunkshows provide exclusive early access to our latest collection, allowing you to acquire runway pieces before they are available to the general public for a limited time only.

To secure your selection, a 50% deposit is required at the time of pre-order, with the remaining balance processed upon shipping.

Please note that all deposits and payments are non-refundable. However, should you change your mind, we will gladly provide store credit equivalent to the amount paid.

The estimated delivery date for each item can be found on the product page, just below the size guide. Upon completing your purchase, this information will also be included in your confirmation email.

While we strive to fulfill orders promptly, please be aware that production delays may occasionally affect delivery timelines. If you have any questions regarding the delivery window for a specific item, we invite you to reach out to our Customer Service team for assistance.

To secure your pre-order, a 50% deposit is required at the time of purchase, with the remaining balance processed upon shipping.

Please note that all deposits and payments are non-refundable. However, should you change your mind, we will provide store credit equivalent to the amount paid.

In the event that your garment is canceled during the production process, you will receive a full refund.

Deposits and payments for pre-orders are non-refundable. However, if you change your mind, we will offer you store credit equal to the amount paid.

We typically do not offer item-specific measurements for pre-order pieces, as these items have not yet been produced.

Size and fit recommendations will be available on the product page.

Additionally, you can click on "View Size Chart" on each product page for assistance with size conversion.

Garments may undergo edits and modifications during the production process. Any relevant information regarding these changes can be found in the product description and the Size & Fit section on the product page.

Certain garments are exclusively designed for the runway and will not be available for pre-order.

If you are interested in any styles that are not offered, please reach out to bespoke@erdem.com

Making a purchase on Erdem.com is easy. Simply select your items, along with size, colour and quantity. These items will be added to your shopping cart and highlighted on the top right menu toolbar of your screen. Click 'buy now' and follow the straightforward prompts on screen.

We accept MasterCard (debit/credit), Visa (debit/credit), Visa Electron, American Express, UK Maestro, Apple Pay, Shop Pay and PayPal.

It is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order, which contains all the items you require.

After you place your order, you will be sent an email confirming that your order has been received by our system.

Your chosen payment card will only be debited once your order is received by our system. In the rare instance that any of the items you have ordered are not available, you will receive an email from our Customer Care team and will offer to credit the card for the value of items not in stock.

You can share your ERDEM.COM wishlist with others and include a personal message via email. Simply click the link under each product title on the individual product pages to add an item to your wish list. These items will appear as a list in your Erdem.com account. Follow the prompts to share your list with your friends.

If you have any problems checking out, please contact our customer service department either by email at customerservice@erdem.com or by telephone on + 44 (0)2033273758, Monday to Friday 10am – 6pm (GMT)

Not every item from each seasonal ERDEM collection will be available to purchase online. However, if you do have a special request, please contact us at: customerservice@erdem.com or by telephone on + 44 (0)2033273758, and we will do our best to accommodate your request.

All items sold on Erdem.com adhere to a UK sizing system. Each product page has a size chart with the individiual measurements for each size for the specific product.

Erdem.com ships from our distribution centre in the UK worldwide to the following countries:
United Kingdom
Europe
International

Unfortunately, as all shipments require a signature authentication upon delivery, we are unable to deliver to PO Boxes, other than in the following countries: Bahrain, Jordan, Kuwait, Lebanon, Qatar, Saudi Arabia and the United Arab Emirates. To delivery to PO boxes in this country, you must provide a valid telephone number, and if requested, an additional personal or business address. We do not deliver to forwarding addresses, which includes Aramex addresses. For more information on shipping to PO Boxes in the Middle East, please view our Shipping Information

All orders from Erdem.com will be packaged inside our custom made white ‘Erdem’ delivery boxes, for which we have three sizes, depending on the number of items and size of each item in your order. These boxes are then placed inside our standard brown shipping boxes to further protect your order during delivery.

Every purchase from Erdem.com will be insured from the time it is dispatched from our warehouse in the UK to the moment it is delivered to you. Every order delivered will require a signature of receipt and this signature will signify successful delivery and fulfilment. Once your item is delivered and signed for, the responsibility of these good passes to you. There are certain countries we are unable to ship to due to insurance reasons, for a list of these countries, please visit our Shipping Information page.

Yes! Once your order has been dispatched, you will receive email confirmation detailing your shipping information and tracking number. You will be able to view and track the status of your shipment by signing in to your Erdem.com account and selecting 'My Account' followed by 'Order Status'. Once your order has been dispatched by DHL,you can track your shipment by visiting https://parcel.dhl.co.uk/track-a-parcel/ and entering your tracking number

Erdem.com offers a free international returns service.

Please notify us of your wish to return or exchange any items from your order within 14 days of delivery. Once notified, you have an additional 14 days to return the goods to ERDEM.Please note, items should not be returned to us without prior notice. All return requests should be submitted through your Erdem.com account. Items returned to us without prior notification will not be refunded.

For more information on our returns process please click here.

Your refund will be credited to the card used when placing the order. The amount refunded for all approved return items will cover the cost of the item plus VAT (only for countries within the EU). Original shipping costs, customs duties and international taxes (outside of the EU) will not be refunded. In the case of faulty items or items returned under the Distance Selling Regulations (DSR’s), Erdem.com will refund shipping costs, as confirmed by email prior to the approving the return. Please be aware that it can take up to 10 working days for a refund to appear in your account.

It is advised that all items returned are sent using our free returns service via UPS. Shipping costs will not be refunded for items returned using other service providers or UPS accounts. If you choose to return an item to us via any other provider or a different UPS account, the costs incurred will not be reimbursed.

Items returned in less than perfect condition and with returns tags unattached will not be refunded. For more information on returns standards please read our Returns Policy