Client Services
Contact Customer Service
If you need help placing an order, tracking your purchase, choosing the right size and fit of your chosen garment, or managing your ERDEM.com account, our Customer Service team will be happy to help.
To arrange your return or exchange, please register your request by entering your order number and shipping ZIP, postal or post code within our Returns Portal. If you have any questions or need help registering your return, please do not hesitate to get in touch.
Our Customer Service team are available Monday to Friday between 09.30 and 18.00 GMT. Any queries received outside of these hours will be addressed as soon as possible, during business hours. We aim to respond to all queries within 24 hours (or 1 business day), so please allow this time for a member of our team to reply to your query. If your query is urgent, please contact us by phone or through live chat when available, however please be aware that this is manned during our customer service hours.
CUSTOMER SERVICE CONTACTS
Phone
Write to us
Erdem.com
70 South Audley Street
London W1 2RA
United Kingdom
RETURNS
All requests to return or exchange items must be registered through our Returns Portal before being returned to us for quick and efficient processing. For more information on returning items, including the returns address, please see our Returns Policy.