Client Services
Contact Customer Service
HOLIDAY CLOSURES
Please note our warehouse and customer service centre are closed from 12pm GMT, Tuesday 24th December to Thursday 26th December. Orders placed through ERDEM.com will be processed when our facilities reopens on Friday 27th December.
CONTACT CUSTOMER SERVICE
If you need help placing an order, tracking your purchase, choosing the right size and fit of your chosen garment, or managing your ERDEM.com account, our Customer Service team will be happy to help.
To arrange your return or exchange, please register your request by entering your order number and shipping ZIP, postal or post code within our Returns Portal. If you have any questions or need help registering your return, please do not hesitate to get in touch.
Our Customer Service team are available Monday to Friday between 09.00 and 17.00 GMT. Any queries received outside of these hours will be addressed as soon as possible, during business hours. We aim to respond to all queries within 2 business days, so please allow this time for a member of our team to reply to your query. If your query is urgent, please contact us by phone or through live chat when available, however please be aware that this is manned during our customer service hours.
Seasonal closures:
Wednesday 25th December
Thursday 26th December
Wednesday 1st January
CUSTOMER SERVICE CONTACTS
RETURNS
All requests to return or exchange items must be registered through our Returns Portal before being returned to us for quick and efficient processing. For more information on returning items, including the returns address, please see our Returns Policy.