Shipping & Delivery

Please note, between Saturday 13th and Thursday 18th July, we relocated our US warehouse, which affected our ability to process orders and returns handled by our US facility. Operations are now back up and running, and we are currently working to process all orders and returns received during this time. Thank you for your patience and apologies for any inconvenience caused by the short delay.

FREE SHIPPING

Complimentary free shipping on all orders over £/€/$250.

INTERNATIONAL SHIPPING RATES AND COSTS

We offer worldwide shipping through our service providers, DHL and UPS. All ERDEM.com orders are dispatched from our UK and US facilities. Shipping rates are categorised by country and zone. Shipping costs will be automatically assigned to your order at the checkout and are dependent on the shipping country specified.

WHICH COUNTRIES DOES ERDEM.COM SHIP TO?

ERDEM.com ships worldwide to the following countries:

ERDEM offers UK Next
Day Delivery on orders place before 1pm GMT Monday – Thursday and US Next Day Delivery on all orders placed before 1pm EST Monday – Thursday. All shipments can be tracked by entering the tracking number included in your Shipping Confirmation email at either www.dhl.com (UK) or www.ups.com (US).

SHIPPING RESTRICTIONS

Jewellery:

We are unable to dispatch orders containing jewellery to Russia or China. To receive jewellery purchases, please arrange for these to be shipped to an alternative delivery address outside of these countries. Although ERDEM.com does not prevent any item from being ordered via the online checkout, if your order contains jewellery items and you have chosen for this order to be shipped to Russia or China, a member of Customer Service will contact you to inform that these items must be removed from the order and refunded to your account.

Shipping from UK to China:

Clearance processes can vary between Chinese gateways. To find out more information about shipping your order to China, please contact DHL from within China on: Nationwide Toll Free No.: 400 888 3500.

Shipping from UK to Brazil & USA:

Orders shipped to USA and Brazil require the customer to provide DHL Express with the Tax ID Number/ Social Security Number for processing the customs formalities. To avoid delays, you should have this number ready when DHL contacts you. ERDEM.com is not responsible for any delays caused by destination customs clearance processes.

SHIPPING INSURANCE

Every purchase from ERDEM.com will be insured from the time it is dispatched from our distribution centres in the UK and US to the moment it is delivered to you, or to the person nominated by you to take delivery on your behalf. Every order will require a signature of receipt and this signature will signify successful delivery and fulfilment. Once your item is delivered and signed for, the responsibility of these good passes to you. ERDEM.com is not liable for a lost or missing order that has been signed for in a building, for example an office address that has been provided for delivery.

DELIVERY ADDRESSES

When placing your order please ensure that all the details concerning the billing and shipping details are correct, as we are unable to redirect packages once the courier has processed an order.

PO Boxes

Unfortunately, as all shipments require a signature upon delivery, we are unable to deliver to PO Boxes other than in the following countries: Bahrain, Jordan, Kuwait, Qatar, Saudi Arabia and the United Arab Emirates. PO Box addresses are accepted in these territories on the condition that the contact name and contact phone number have been provided so the courier is able to contact you in the event of not being able to deliver the package. Deliveries sent to PO boxes within the UAE must include a full residential or business address within the for the consignee in addition to a contact telephone number.

PO Boxes are excluded from DHL shipping guarantee and therefore neither DHL or ERDEM.com can accept liability on missing or damaged shipments sent to such addresses. Please be aware that delays may occur when sending orders to PO Box addresses.

We do not deliver to forwarding addresses, which includes Aramex addresses.

LANDED COSTS, TAXES AND DUTIES

Customs Duty is dependent upon the commodity code assigned to an item. A commodity code is dependent on the type of item and its composition. Customs Duty is charged as a percentage of the total value of the goods.

VAT/GST is a government sales tax, which differs from country to country. It is charged on the supply of goods and will be calculated as a percentage of your total order value, including shipping and insurance costs as stated on your invoice.

All orders dispatched to addresses within the UK (excluding the Channel Islands) will be charged inclusive of UK VATIf you are ordering for delivery within the EU, customs and duty payments are not applicable. If you are ordering for delivery to the United States of America or Canada, all customs and duty payments will be handled by ERDEM on your behalf.

ERDEM.com takes no responsibility for additional costs or delays that may be incurred by customs at the arrival of your order to your destination country.

COLLECT IN STORE

ERDEM.com offers you the possibility to pick up for free in our London store the items you ordered online. After your order process simply call +44 (0)203 327 3758 and we will put the order aside for you. When you come in to collect your item we will then refund your delivery charge. You will receive an email as soon as your order is ready to be picked up at the store.

In order to pick up your order, you will need to bring with you:

• Valid ID
• Shipping confirmation email (printed or on a mobile device).

If someone is collecting an order on your behalf, they must bring:

• Copy of your valid ID
• Valid ID of the person collecting
• Shipping confirmation email (printed or on a mobile device)
• Letter of authorization.

If the item is not picked up within 10 days of processing, your order will be returned and we will issue a refund.

EXCLUDED TERRITORIES

Afghanistan, Angola, Armenia,
Azerbaijan, Belarus, Crimea, Democratic Republic of Congo, Ethiopia, Iran,
Iraq, Kazakhstan, Kosovo, Kyrgyzstan, Lebanon, Liberia, Nigeria, North Korea,
Russia, Rwanda, Siberia, Somalia, Sudan, Syria, Tajikistan, Turkmenistan,
Uzbekistan, Vojvodina and Yemen.

If we do not deliver to your country you will be prevented from selecting that country at the point of ordering. For more information please contact customer service.

IMPORTANT INFORMATION

We shall endeavour to deliver the product to you within 12 days (from the day after you have placed your order) unless you have agreed to a later delivery date with our Customer Service team. If we are unable to deliver the product within that time we will email to let you know and to give you an estimated delivery date. In these circumstances you have the right to cancel the order and receive a full refund. Orders that are delayed in customs or awaiting payment of duty charges may require extra time to be received. This time is not factored into the time frame that ERDEM.com gives for delivery estimations, nor are we accountable for this time for delivery. All new orders are deemed separate and each is treated individually.