START A RETURN OR EXCHANGE
Click the button below to create a new return or exchange
CREATE A RETURN OR EXCHANGEPlease note, our warehouse is currently experiencing high levels of orders, which is affecting our ability to process orders and returns as quickly as we strive to. We apologise in advance for any inconvenience caused and thank you for your patience.
We hope that you are delighted with every order you receive from Erdem.com, but if you are not perfectly satisfied with your items, you have 14 days to return them to us for a refund (unless faulty, in which case please see clause 10 of our terms and conditions). Please ensure that all returns are sent back in the original packaging provided and with returns tags still attached.
You must notify us if you wish to return any items from your order within 14 days from the day of receipt. Once notified, you have an additional 14 days to return the goods to ERDEM.
The information below includes details on returns standards, timescales, refunds and issues arising from damaged or faulty items. If you require information on how to return an item, please see the relevant details at the bottom of the page.
All items should be returned new, unused and with all ERDEM tags still attached. Any items that are returned to us in a damaged, soiled or otherwise altered and less than perfect condition may not be accepted and may be sent back to the customer.
Please contact customerservice@erdem.com if any of your items have been delivered without ERDEM returns tags (with the exception of shoes).
Item Specifics:
Clothing:
Please take care whilst trying on garments. Clothing must be returned in a new, unused and undamaged condition, with the returns tag still attached.
Shoes:
Shoes must be returned with all packaging including dust bag and box. While trying on your shoes or deciding whether to keep them, please ensure the soles are protected by standing on a carpeted surface.
Accessories:
Please handle all accessories with care and ensure that the returns tag remains attached if you decide not to keep your items.
Jewellery:
Please note that pierced earrings are non-returnable for reasons of hygiene and safety.
Face Masks:
Please note that face masks are non-returnable for reasons of health and safety.
Items are classified as faulty if they are received damaged or if a manufacturing fault occurs within six months of purchase.
Damage due to wear and tear or as a result of invalid cleaning methods not depicted on the care label, are not considered faulty.
Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that wecan only replace it for the same product in the same size, subject to availability. If a faulty item cannot be repaired or replaced we will offer a full refund.
Every effort has been made to ensure the colours of each product are displayed as accurately as possible. However, as computer models and screens may vary, we cannot guarantee that your monitor’s display of colour is completely accurate.
All successfully returned items will be credited to the card used when placing the order, less any shipping costs, international taxes or import duties incurred. For payments made by PayPal, refunds will be credited to your PayPal account and will be visible immediately. Reimbursement time to the credit card associated with your PayPal account depends on the company that issued the card. It is advised that all items returned are sent using our free returns service via DHL. If you choose to return an item to us via any other provider or a different DHL account, the costs incurred will not be reimbursed.
As the responsibility for international customs duties and local VAT/GST (outside of the EU) lie with the customer, Erdem.com are unable to refund any charges incurred upon delivery of the order. However, you may be able to recover these by contacting your local customs bureau directly.
Items must be returned to us at our warehouse address within 14 days of delivery. Returns received after this time will not be accepted. Exceptions may apply at the discretion of Erdem.com.
Please contact customerservice@erdem.com to request your return.To return items to us please use our complimentary returns service via DHL, see details below.
At this time Erdem.com is unfortunately unable to except exchange requests. Please request a return and create a new order for the replacement item.
Please refer to clause 8 within our terms and conditions to cancel your order in accordance with the Consumer Rights Act 2015.