Contact Customer Service
If you need help: placing an order, tracking your purchase, arranging your return or exchange, choosing the right size and fit or managing your Erdem.com account, our Customer Service team will be happy to help.
Please send us an email or call us using the information provided below. Our Customer Service hours are 09.30 - 18.00 GMT Monday - Friday. Any queries received outside of these hours will be addressed as soon as possible during working hours. Please allow 24 hours for a member of our team to contact you regarding your query.
Customer Service Contacts
Write to us
70 South Audley Street
All requests to return or exchange items must be pre-authorised by a member of the Erdem.com team before being returned to us. For more information on returning items, including the returns address, please see our Returns Policy.